The most common reasons for enquiries not getting through are:
- Delivery is paused
Fix this by logging into My Account. If enquiries are paused click 'Resume' to restart delivery.
- Enquiries blocked by spam filter
We recommend all subscribers whitelist ResponseSource to ensure timely delivery of all journalist request emails.
- Enquiries are being 'junked' or auto-filed by an inbox rule
Check your email account for any automated inbox filing rules.
- Your subscription has expired
Contact your account manager to check this.
If you're unsure then please contact the support team on Live Chat (bottom right of our website), call 0345 370 7777 or email firstname.lastname@example.org and we can check for you.